Héroux-Devtek’s Product Support provides customers with a dedicated team of experts committed to delivering best-in-class support for its wide range of products. Customers can count on Héroux-Devtek for spare parts availability, world wide repair services, publications, product support, and issue resolution.

The Product Support Organization aims at providing OEMs and fleet operators with first-class In-Service Support with a proactive approach to issues.

Collaborative Support Portal

AIRCRAFT ON GROUND (AOG) SUPPORT CENTER

Our global AOG help desk provides the assistance you need 365 days a year, 7 days a week and 24 hours a day.

For assistance, please contact us:

Toll-free International: 1-855-679-5450

Contact Us

TECHNICAL SUPPORT CENTER

Héroux-Devtek’s Technical Support team provides on demand services in the areas of technical issues resolution, training, product issue, engineering and document services.

Our Technical Support team consists of trained professionals available to provide help desk assistance, field services, publication, product performance/reliability, retrofit management or training on Héroux-Devtek’s product range.

For assistance, please contact us:

Contact Us

SPARE PARTS SUPPORT CENTER

You need parts or Ground Support Equipment (GSE), we have it. Héroux-Devtek provides factory new OEM replacement parts and spare units.

For assistance, please contact us:

Contact Us

MAINTENANCE REPAIR AND OVERHAUL (MRO) NETWORK

At Héroux-Devtek, we are committed to maintaining the value of your landing system throughout its in-service life. We combine landing design experience, OEM parts and decades of MRO expertise to create customized solutions tailored to meet the cost, turn-time and expected quality needed in today’s competitive environment.

Héroux-Devtek offers cost-effective OEM repair solutions certified by airworthiness authorities FAR, EASA and CAAC part 145. Our MRO service centers, located in North America and Europe provide services that best fit your needs and ensure the integrity of your landing system equipment.

For assistance, please contact us:

Contact Us

First-class design

Héroux-Devtek is a leading provider of landing gear systems and components to a diverse array of aircraft manufacturers. Over the years, the Corporation has developed landing gear systems that are recognized for their excellence and innovation. Numerous design improvements to existing landing gear systems developed by Héroux-Devtek have become industry standards on different programs. Such improvements not only ensure superior reliability and maintainability, but also increase the lifecycle of the landing gear.

Manufactured to Specifications

Innovative achievements in manufacturing engineering and advanced manufacturing technologies have long characterized Héroux-Devtek’s ability to manufacture complete landing gear systems and components to specifications. The Corporation’s production capacity with regard to landing gear has made Héroux-Devtek a premiere partner for a wide range of commercial and military aircraft and other landing gear manufacturers.

Repair and Overhaul

Héroux-Devtek has built a strong reputation for its ability to support and service landing gear systems and components for a wide range of military and civil aircraft, including several out-of-production aircraft. Service offerings include complete maintenance, repair and overhaul, spares provisioning and supply, warranty administration and support, technical publications, as well as on-site technical support and training.

Quality Assurance and Certification

Héroux-Devtek has put in place a quality assurance process that ensures that all standards of industrial excellence are met and surpassed. The efficacy of the Corporation’s quality assurance process is recognized by all major OEMs. Héroux-Devtek’s certifications include: Government/Standards Approval, AS 9100, ISO 9001, MIL-Q-9858A, MIL-I-45208, MIL-STD-45662, DOT 561, DOT 563, DOT 573, JAR 145, EASA 145, NADCAP, FAA approved maintenance facility Canada/USA bilateral agreement, Northrop Grumman Platinum Source, and Vought Preferred Performer Program.

AOG/Product Support

Héroux-Devtek’s Product Support provides customers with a dedicated team of experts committed to delivering best-in-class support for its wide range of products. Customers can count on Héroux-Devtek for spare parts availability, world wide repair services, publications, product support, and issue resolution. The Product Support Organization aims at providing OEMs and fleet operators with first-class In-Service Support with a proactive approach to issues.

A World of Possibilities

Héroux-Devtek is the third-largest manufacturer of landing gear in the world. Our operations employ approximately 1,960 people in North America and Europe, all of whom are proud to work in a highly technological environment that is both stimulating and people-oriented.

Working at Héroux-Devtek

At Héroux-Devtek, we provide employees with an environment that favors their professional development. We emphasize internal development and continuous training because we realize the importance of developing skills for employees to succeed in achieving their career goals.

Discover our Entrepreneurial Culture

Our culture is defined by four fundamental values, which we call the 4Rs: RESPECT, RESPONSIBILITY, RECOGNITION and RESILIENCE. We are convinced that our entrepreneurial culture creates a workplace that is both enjoyable and stimulating for our employees, and supports the growth of our activities in a highly competitive market.

BY USING THIS SITE, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS OF USE. IF YOU DO NOT AGREE WITH THESE TERMS OF USE, DISCONTINUE ALL USE OF THIS SITE IMMEDIATELY.

Please carefully read the following terms of use (“Terms of Use”) before using this web site (the “Site”) owned by Héroux-Devtek.

In these Terms of Use, the expression “Site” refers to either Héroux-Devtek’s Web site or to any other web site owned by Héroux-Devtek, “the Corporation”, and from which you may have been redirected.

1. General Remark.

This Site is for personal and non-commercial use. The entire content included in this Site, including but not limited to text, information, designs, photographs, graphics, images, illustrations, interfaces, codes, audio clips, sounds video clips, software and links to external web sites (the "Content"), is provided for informational purposes only.

2. Disclaimers and Limitation of Liability.

The Corporation intends for the Content on this Site to be accurate and reliable, however, this Site and the Content are provided to you "as is" and "as available" and without warranty or condition of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, the Corporation disclaims all warranties, express or implied, including, but not limited to, implied warranties or conditions of merchantability or fitness for a particular purpose, non-infringement, freedom from computer virus, and warranties arising from course of dealing or course of performance. The Corporation does not represent or warrant that the functions contained in this Site will be uninterrupted or error free, that defects will be corrected or that this Site or that the server which makes the Site available are free of viruses or other harmful components.

In no event shall the Corporation be liable for any damages whatsoever, including special, indirect, incidental or consequential damages, arising out of or in connection with the use or performance of this site or any other site you may access while using this site or your use of the Content, even if advised of the possibility of such damages.

3. Indemnity.

You acknowledge and expressly agree that use of this Site is at your sole and own risk. You agree to defend, indemnify and hold the Corporation and its affiliates as well as their respective directors, officers, trustees and employees harmless from any and all liabilities, costs and expenses, including reasonable attorneys' fees, related to any violation of these Terms of Use by you or users of your account, or in any way arising out of the use of this Site, including without limitation, the placement or transmission of any information or other materials on this Site by you or users of your account.

4. Prohibited Use of this Site.

You shall not use this Site in any way that would interfere with its operation nor submit any content to this Site which libels, defames, invades privacy, is obscene, pornographic, abusive or threatening, infringes intellectual property laws or violates any other laws. You shall not post, upload, publish, transmit or otherwise distribute on this Site any information or other materials that:

could constitute a criminal offence, including without limitation, any crimes relating to pornography, threats, intimidation, hate, assault, or fraud;
could defame, abuse, harass, threaten or otherwise interfere with or harm the contractual, personality, confidentiality, privacy or publicity, moral or statutory or any other rights of any person;
could infringe the intellectual property rights including without limitation any copyright, trade-mark, or patent, of any person;
could be considered as a use of this Site that is contrary to law or electronic etiquette, or which would adversely impact the use of this Site or the Internet by other users, including the posting or transmitting of information or software containing viruses or other disruptive components;
contains any distasteful or offensive material including, but not limited to, material intended for an adult audience;
contains: (i) commercial content, including without limitation, advertising, solicitation, offer to sell any goods or services, or (ii) advertising, solicitation, offer to join any organization whatsoever, or (iii) surveys, contests, or chain letters; or
encourages, conspires, entices or promotes the occurrence of any of the prohibited conduct stipulated herein.

The Corporation reserves the right to remove any information that you post, upload, publish, transmit or distribute or otherwise use on this Site at any time, at its sole discretion and without prior notice.

5. License.

By posting, uploading or submitting any information, material or content to this Site, you automatically grant (or automatically warrant that the owner of the rights to such material or content has expressly granted) the Corporation a perpetual, royalty-free, irrevocable, non-exclusive right and license throughout the world to use, reproduce, modify, adapt, create derivative works from, publish, translate, license, transmit, distribute and otherwise exploit any or all portions of such information, material or content in any manner and media and by means of any technology now known or hereafter developed. In addition, you hereby irrevocably waive all moral rights in any such information, material or content posted, uploaded or submitted by you.

6. Web Scraping/Harvesting.

You may only use or reproduce the Content for your own personal and non-commercial use. The framing, scraping, data-mining, extraction or collection of the Content of this Site in any form and by any means whatsoever is strictly prohibited. Furthermore, you may not mirror any material contained on this Site.

7. Hyperlinking to this Site.

You may create a link (the “Hyperlink”) to this Site provided that:

you do not replicate any of the Content of this Site;
you do not create a frame or any other bordered environment around this Site or its Content;
the Hyperlink shall not imply any endorsement of any product or services;
the website linking to this Site does not contain distasteful or offensive material including, but not limited to, material intended for an adult audience and pornographic material; and
the website linking to this Site does not contain any information, content or material that would interfere with the operation this Site nor which libels, defames, invades privacy, is obscene, pornographic, abusive or threatening, infringes intellectual property laws or violates any other laws.

The Corporation may withdraw your right to link to this Site at any time in its sole discretion.

8. External Links on this Site.

Links available on this Site may allow you to link to websites not maintained or controlled by the Corporation. The Corporation provides these links for your convenience only and makes no endorsements, warranties or representations of any kind whatsoever regarding those other web sites and assumes no responsibility for content on third party websites. Please be aware that you link to these third party websites at your own risk.

9. Copyright.

All Content published on or otherwise accessible through this Site is protected by copyright. The Content, and the copyright in the Content, are owned or controlled by the Corporation or the Corporation’s content suppliers. You may only use or reproduce the Content for your own personal and non-commercial use. The Content may not be otherwise used, reproduced, broadcast, published or retransmitted without the prior written permission of the copyright holder. You must abide by all copyright notices, information and restrictions contained in any Content on or accessed through this Site and maintain such notices in the Content.

10. Trade-marks.

All products, services and company names mentioned in the Site may be trade-marks of either the Corporation or its related companies or of their respective owners. You shall not use any trade-mark displayed on the Site without the express written permission of the Corporation or the relevant owner of the trade-mark.

11. Changes.

The Corporation reserves the right to change or remove any Content from this Site, in whole or in part, at its sole discretion, at any time, without notice. The Company reserves the exclusive right to modify these Terms of Use at any time. Non-material changes and clarifications will take effect immediately. Any material changes will take effect 30 days after their posting. To know the posting date of any change appearing at the top of this page, please refer to the last update date. Any continued use of this Site will be deemed conclusive of your acceptance of the modified Terms of Use.

12. Privacy Policy.

The Corporation’s Privacy Policy is a binding and integral part of these Terms of Use.

13. Miscellaneous.

The Terms of Use of this Site and all other documents referenced herein constitute the entire agreement between the Corporation and you with respect to your use of this Site. The Corporation’s failure to insist upon or enforce strict performance of any provision of this agreement shall not be construed as a waiver of any provision or right. If any of these Terms of Use is determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions hereof. These Terms of Use shall be governed by and construed in accordance with the laws of Quebec, Canada. The parties hereby agree and attorn to the exclusive jurisdiction of the Courts of Quebec, Canada.

Héroux-Devtek Personal Information Privacy Policy

Accountability

Héroux-Devtek (“the Corporation”, “we”, “us”) has a firm commitment to protecting the personal information of the individuals we deal with. This Policy does not apply to employee personal information or to information that does not qualify as “personal information” under applicable legislation in Québec, Canada.

Information Collection

The Corporation collects personal information that may include:

Contact information, which typically includes such information as an individual’s name, address, telephone numbers, e-mail address, and fax number;
Business information, which typically includes business contact information (such as name, telephone number, address). To the extent that this information is personal
information under applicable legislation, it is governed by this Policy;
Other information provided by individual customers or suppliers, in subscribing to receive information from a website operated by the Corporation (a “Website”) or in contacting us to obtain information on our services.

Use and Disclosure of Information

The Corporation will generally collect and use personal information for the following purposes:
To evaluate and fulfil a request for our products, programs and services;
To respond to inquiries for information about the Corporation and our services;
To process requests for the removal or correction of information from our files;
For customer relationship management purposes and to generally manage our business;
To better understand our customers’ or suppliers’ needs and how we may improve our products and services; and
To meet legal, regulatory, security and processing requirements, and otherwise as required or permitted by law.

Collection of Information Online

We do not automatically gather any personal information from our customers and Website visitors online. Personal information is only obtained online if an individual supplies it voluntarily, usually through contacting us via email. Individuals are not required to supply this information to view the content of the Website. Individuals should be aware that when they share personal information in public areas on our Website, this information may be seen and used by others users. We urge any user of our Website to exercise good judgment when sharing personal information in these areas. Our Website provides users the opportunity to opt-out of receiving communications from us at the point where we request contact information about you. Individuals also have the ongoing option of removing their contact information from our database so that they will not receive future communications or no longer receive service offered through our Website. We may use software that receives and records the Internet Protocol (IP) address of the computer that has contacted our Website. We make no attempt to link these addresses with the identity of individuals visiting our Website.

Our Website may use cookies to track user traffic patterns. A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you have visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can not read data from your hard disk or read cookie files created by other websites.

The Corporation does not correlate this information with data about individual users, nor does it share this information or sell it to any third party. If you prefer not to receive cookies from our Website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. This could affect the areas of the Websites that are accessible to you.

There are links on our Website which take you to other websites beyond our service. Any links provided to third party websites are provided solely for your convenience or to provide you with resources which are designed to assist and inform you with buying and selling various products and services. The Corporation is not responsible for the privacy practices or the content of such websites. The operation and content of such third party websites is beyond our control. We do not endorse, in any manner whatsoever, or accept any responsibility for the information, content or other material which may be contained on such websites.

Your Consent

By providing us with your personal information, you consent to our collection, use and disclosure of that information as described in this Policy as amended from time to time or as described at or before the time of collection, use or disclosure, as the case may be. If you do not want your personal information to be collected, used or disclosed in this manner, then please either (1) do not submit your personal information to us, (2) exercise opt-out procedures described above or as may be offered at the time of collection, or (3) refrain from exercising opt-in procedures described above or as may be offered at the time of collection. You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice. If you withdraw your consent, we may not be able to provide some products or services to you.

Information Safeguards and Retention

Generally speaking, you can visit our Website without revealing personal information. However, given that electronically submitted data is not 100% secure, we make no warranties as to the security of any personal information you submit online, which you do at your own risk. If links are provided from our Website to websites of third parties, the Company is not responsible for these third parties’ policies or how they treat information about their users. We therefore encourage you to review the privacy policies of these websites before disclosing your information to any third party.

Policy Changes

We reserve the right to change and update the Policy and these changes will be made when appropriate, in a timely manner. We encourage you to examine our Policy from time to time to ensure you are aware of any changes we may have made.

Access and Correction

We attempt to keep files containing personal information as complete, up-to-date, and accurate as necessary for the identified purposes. Upon written request, the Corporation will provide you access to your personal information, subject to certain exceptions as provided by the applicable legislation. If you notice any errors or omissions in your personal information, please advise us in writing and we will promptly correct them where appropriate.

Contact

If you have questions or complaints regarding our Policy, the security of your personal information or our compliance with the applicable personal information protection legislation, or if you wish to request access to or correction of your personal information, please contact us at the following email address: info@heroux-devtek.com

PRIVACY POLICY

Thank you for your registration !

Send us a message if you have any questions or if you need more information about our company or products.

For all inquiries related to human resources, please visit the career section.

Page not found

Sorry, the page you requested is not available. You can use the search engine below or consult the site map to find the information you are looking for.

Héroux-Devtek Inc.

Héroux-Devtek is a key global supplier of landing gear solutions for the Aerospace market. The Corporation specializes in the design, development, manufacture, and repair and overhaul of landing gear, actuation systems and components through its leading-edge facilities in North America and Europe.

Our profile

Non catégorisé

​AOG/PRODUCT SUPPORT